Privacy Policy

This privacy policy describes the information Plainflow, Inc. Plainflow (“Plainflow”, “we”, “us” or “our”) collects from End Users (“you”) of our website (the “Site”) and the information we collect on behalf of our Clients who employ our technology to use our workflow system, email messaging, analytics, and other integrated services (the “Service”).

Please read also Plainflow’s Website Privacy Policy, which along with this document, are included as part of the Plainflow Privacy Policy.

This policy does not apply to third parties that Plainflow does not own or control. Such third parties are not under Plainflow’s control and Plainflow is not responsible for their privacy or security practices.

Any order forms or additional agreements to which users agree governing the provision of optional Plainflow features shall take precedence over the terms of this Privacy Policy to the extent of any differences, so please read such order forms or additional agreements carefully.

Customers that include you (“Clients”) of Plainflow may use our Service to collect information from their users and about their users to the Client’s website, application or service, and Third-Party applications and services available in connection with such websites, services and applications.

Client user data (“Client User Data”) may include, without limitation, information about the identity of Client users (such as name, postal address, email address, IP address, and phone number), as well as information about the pages that users visit, the features that they use, and the actions that they take while using the Client’s website, service or application.

Plainflow allows Clients the ability to pass Client User Data into a variety of Plainflow’s services and create commands for various online third-party services ("Third-Party Services").

Collection, Use, and Disclosure of End Users’ Information Through Our Services

This section describes our policies for handling information about End Users that use our Service. We provide our Clients with the ability to create profiles of their users in order to effectively communicate with them via multiple ways using both in-house solutions and Third-Party services, to generate insights, and the ability to export information, at our Client’s direction, to other applications.

To do this, our Clients integrate our technology into their applications, websites, or other online services. Our Clients’ collection, use, and disclosure of data is separately governed by their privacy policies. Our Clients may collect information about their users directly; in that case, each of our Clients is responsible for ensuring that their data collection follows their privacy policies and terms of use.


In the course of providing the Service to our Clients, Plainflow collects personally identifiable information (“PII”) about End Users of our clients. Plainflow uses this information to provide the Service to our Clients. PII is information that is linked or linkable to you. The PII we collect includes name, address, phone number, or email address, which you may have provided to our Client.

Plainflow takes precautions not to collect, and, if discovered, will not retain, passwords, credit card, and certain other information submitted through the Service. We may automatically collect information about your use, navigation of, and interactions with our Clients’ applications, websites, or other online services when our Client has installed our technology on its properties. Cookies that we set on our Clients’ websites expire after three years and the expiration date updates every time you encounter our server.

Plainflow retains standard web log data 5 years after you visit a Client’s website, and aggregations and reports for up to 10 years after you visit a Client’s website.

Third-Party Service Integration

Our Service allows you to integrate and create commands for various online third-party services ("Third-Party Services"). In order to take advantage of this feature, you may need to authenticate, register for or log into Third-Party Services through the Service or on the websites of their respective providers. When you enable linking between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service and your data and content contained within that Third-Party Service ("Login Credentials").

We store your Login Credentials long enough to enable linking to the Third-Party Service. When you enable the Service to link content and data between Third-Party Services, the Third-Party Services will provide us with access to certain information that you may have provided to the Third-Party Services, and we will use, store and disclose such information in accordance with this Privacy Policy and the rules you set to govern the linking.

However, please remember that the manner in which Third-Party Services use, store and disclose your information is governed by the policies of such Third-Party Services, and Plainflow shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within the Service.

We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services and as described below in the "Non-Identifiable Data" section.

Links to Other Sites and Services

The Service may contain links to other websites and services. The fact that we link to a website or service is not an endorsement, authorization or representation that we are affiliated with that third party.

We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the PII you submit to them.

We encourage you to read the privacy policies or statements of the other websites you visit and services you use.

Information Clients Provide to Us

We receive and store any information clients enter on the Site, through the Service, or provide to us in any other way. Clients can choose not to provide us with certain information, but then they may not be able to take advantage of many of our features.

We use clients’ PII for such purposes as responding to their requests for Service, customizing the content they see, communicating with them about our products, and marketing our Service to them. In order for Clients to use all of our features, they must register with Plainflow.

We require Clients’ e-mail addresses and passwords during the registration process. Further information may be required if clients choose to purchase paid components of the Service, such as credit card and billing information. Plainflow uses third party partners for credit card processing who may require and store your credit card and billing information.

E-mail Communications

If a Client purchases Plainflow’s online tools to collect and analyze user and usage data for its websites, applications, or services, Plainflow will communicate with it about the services it purchases by e-mail. Clients consent to receiving such confirmations by e-mail. If Clients contact us via e-mail, we may retain a record of their contact information and any information they provide us in their messages to respond to them. We may receive a confirmation when Clients open an e-mail from Plainflow.

We may also send e-mails with news or promotions. If Clients do not want to receive news or promotional e-mail from us, please contact us at (this will not affect e-mails related to certain important, legal, or service-related messages such as outage information).

Information From Other Sources

To improve our Service, we may receive information about Clients from Third-Party Services and add it to our account information.

As with the information Clients provide to us, we do not share this information with anyone except authorized third parties in connection with providing Clients with our Service. We do not disclose Clients’ information to unaffiliated third parties without Clients’ consent, or as otherwise described in this Privacy Policy (for example, as necessary to respond to legal requirements).

Aggregate Information

Plainflow may collect and analyze non-PII information about the performance of its Service. From time to time, Plainflow may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Service.

Other Important Information for California Residents

If you are a California resident, California law permits you to request certain information regarding the disclosure of your PII by us and our related companies to third parties for the third parties' direct marketing purposes. To make such a request, please send your request, by mail or email, to the addresses listed at the end of this policy.


We employ other companies and people to perform tasks on our behalf and need to share Client and End User information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents use the same level of privacy protection as we do. Unless we tell you differently, Plainflow does not share, and Plainflow’s agents do not have any right to use, PII collected from our Site and Services beyond what is necessary to assist us.

Business Transfers

In some cases, we may change our ownership or corporate organization, or may choose to buy or sell assets. End User information may be transferred to another entity, its affiliates, or service providers in connection with the transaction. You acknowledge that such transfers may occur, and that Plainflow or its successor organization may continue to use your information as set forth in this policy.

Protection of Plainflow and Others

We may release PII when we in our sole discretion believe in good faith that release is necessary or appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of Plainflow, our employees, our Clients, or others.

We also may be required to disclose an individual’s PII in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Information Security

Clients’ Plainflow account information is protected by a password for Clients’ privacy and security as well as other reasonable security measures. We use reasonable safeguards to protect the security of clients’ information during transmission, including by encrypting all of the information clients input. Only employees or agents who need PII to perform a specific job are granted access to it.

All of our employees are kept up to date on our privacy and security practices. While Plainflow uses commercially reasonable means to secure information provided to us, we do not guarantee that such information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards.

Clients and End Users are responsible for the security of their information that is transmitted to us or that is viewed, downloaded, or otherwise accessed when using unencrypted, public or otherwise unsecured networks.

Accessing Information

You are able to access, add to, update, correct, amend, or delete certain information about you, including PII. When you update information, however, we often maintain a copy of the unrevised information in our records.

A Client may deactivate its Plainflow account by following the deactivation process set forth on the Site. Some information may remain in our records after account deletion. Please contact us at if you have questions or concerns about accessing, correcting, or deleting your PII.

Access to Data Controlled by our Clients

Plainflow has no direct relationship with the individuals whose personal data is contained within the Client User Data processed by our Service. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal data provided by our Clients should direct their query to Plainflow’s Client.

If the Client requests Plainflow to remove or modify the data, we will respond to its request within 30 days. You may also contact us at if you have additional questions or concerns.

Conditions of Use

Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Service, including limitations on damages, dispute resolution, and application of New York state law.

International Users

If you use our Websites outside of the United States, you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States and elsewhere.

The laws in the U.S. and these countries regarding personal information may be different than the laws of your state or country.

Use of Plainflow’s Site by Children

Plainflow’s Site is not intended for children under the age of 18. Accordingly, we will not knowingly collect or use any PII from children that we know to be under the age of 18. If we become aware of PII in our database that was collected from a child under 18, we will delete such information.

Changes to this Privacy Policy

Plainflow may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes to our privacy policy, we will notify you by sending you an email thirty (30) days before the changes take effect and by posting a notice on client dashboards on the Site.

All trademarks, service marks, trade names, trade dress, product names and logos appearing on the site are the property of their respective owners. Any rights not expressly granted herein are reserved.