Transform Your Customers Into Brand Advocates

Incentivizing word of mouth is critical to your success. In this recipe, you will set up a workflow to transform your customers into advocates by making feel them special with swag delivered at their doorstep.


1. Set up your trigger

Build a Plainflow segment to specify the rules for which user should enroll in this journey. In this case, we want to enroll all users who have an active subscription and who have referred at least one friend to try your product.


2. Send an email with Survey Typeform to get information

If you already have customers’ physical addresses, you can can skip this step. Otherwise, you can email them a Typeform survey where you request this information. Plainflow will tie the response to the customer and will save it in the user profile.


3. Create a collection order via Printfection

Create a collection order in Printfection to send swag to select customers. Any collection will require manual approval to finalize the order.


4. Send a Slack notification

Send a new notification in your #swags Slack channel saying that a new order has been created and that it's ready to be reviewed and delivered.

What you need

  • Typeform subscription

  • Printfection subscription

  • Slack account

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